SiteSupply Field Privacy Policy

Information we process

We process your name, work email, account identifiers, organization membership and assigned role to provide your account. Clerk handles sign-in.

We process operational records, including assigned tickets and runs, trucks, materials, job and yard details, quantities, status changes and information entered while completing work. Delivery and service proof can include photos, receiver or customer-driver names, signatures and the work record they belong to.

When you accept a ticket and allow location access, Field sends your device coordinates with that action. Field does not continuously track your location in the background. Location recorded at acceptance lets dispatch verify the pickup action.

Clerk processes client and session identifiers and sign-in security information, which can include IP addresses, device and browser information, and approximate location derived from IP addresses. Convex records service execution information, including request identifiers, function names, execution times, duration, success or failure, and errors. These records support authentication, security, reliability and troubleshooting.

Field keeps its sign-in token in the device's secure storage so you can stay signed in. It requests camera access to capture proof photos. It does not read your photo library or microphone, or request or collect motion and fitness data. Some work cannot be completed without the required proof photo.

How we use information

We use account information to sign you in and determine your organization and permitted workflows. Operational information supports dispatch, loading, deliveries, proof of service and your organization's records. We use security and diagnostic information to operate and troubleshoot the service. SiteSupply does not use behavioral analytics in Field, sell this information or share it for advertising.

Access and service providers

Authorized users in your organization can access work records according to their permissions. Authorized SiteSupply administrators can access operational records through administrative functions. SiteSupply uses Clerk for authentication and Convex for application data and file storage.

If you allow notifications, SiteSupply Field associates a device notification token with your driver account. Convex and Expo process the token and ticket/load information to send load-status notifications, delivered by Apple on iOS. Alerts may appear on your lock screen depending on your device settings. You can turn notifications off in your device settings.

Selecting a navigation link opens a mapping service with the destination. That service has its own privacy policy.

Retention

SiteSupply retains tickets, proof photos, signatures and recorded location information while the customer uses the service and for five years after the customer leaves. Incomplete proof uploads that are not attached to a work record expire separately and are cleaned up by the service. Signing out or removing Field from a device does not delete your organization's operational records.

SiteSupply processes deletions using scripts.

Your choices and requests

You can sign out through Field's menu and change camera and location permissions in your device's settings. Contact your organization's administrator about your account or operational records.

For privacy questions or requests to access, correct or delete information, email info@sitesupplyusa.com. Include your organization and the information your request concerns. Do not send your password.

Access and connection safeguards

Field connects to its services over HTTPS. The application checks authentication, organization membership and workflow permissions before allowing access to operational records.

Policy updates

Updates to this policy will appear on this page with an updated effective date.